Complaints and Feedback - Review stage

Once you have completed this form, we will pass your request for a review to the Customer Resolution Unit.

The team will look at how your complaint was dealt with at the initial stage and carry out a further full investigation. You will need to provide a summary of why you are unhappy with the initial response.

Your complaint will be acknowledged within 3 working days. The team has up to 25 working days or, in some housing-related cases 20 working days, to respond.

Sometimes, this may take longer; if so, you will be informed in writing if there are any delays in investigating your complaint.

Information about data collected via online forms