Homeowners - Request a service charge refund or transfer

Introduction

If you have a credit on a service charge invoice, use this form to ask for a refund or for the credit to be transferred to other invoice(s)

If you're requesting a refund:

• Your refund will be paid directly into your bank account so please have your bank details to hand.


• If there is more than one homeowner named on the account, you can still complete this form. You'll need to attach a signed agreement from all the other homeowners to pay the refund into the bank account you provide. The letter must include the refund amount you're requesting and the bank account details for the refund to be paid to.


• If you're a company, you can still complete this form but you'll need to attach your refund request on company letter headed paper. The letter must include the refund amount you're requesting and the bank account details for the refund to be paid to.


• Please do not use this form if you are a previous owner or their solicitor. All refund requests must come from the current owner or their solicitor.


• If you provide any incorrect information on this form, your refund will not be processed. You will need to resubmit the form with the correct information.