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MySouthwark

Take a moment to register and join the thousands of other Southwark residents transforming the way we do business!

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Return to a partially completed form or manage your southwark service accounts

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MySouthwark help

About this form

We're always trying to improve the MySouthwark experience, so your feedback and ideas help us to focus on the services that are important to you.

If you're having problems registering or linking to your Council Tax, benefits, business rates, rent, repairs or service charge accounts, you may find the help you need on the following pages:

Use this form to:

report a problem registering or signing into your account
report a problem accessing a Council Tax or benefits account
report a problem accessing your rent or service charge account
report a problem accessing your garage account
report a problem accessing your business rates account
delete your MySouthwark account

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Overview of data processing, data subject rights and information complaints can be read here at our corporate data privacy notice.

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Necessary cookies
Name	Cookie purpose description	Provider	Expiry
CookieNotice	Used to hold the selections you make as to which cookies you allow from the site.	southwark.gov.uk	6 months
Bridge.Auth	used to hold authentication information	southwark.gov.uk	Session
ASP.NET_SessionId	used to hold session information	southwark.gov.uk	Session
ProcessDisplayOptionsActionFilter.Pref	This cookie is used to remember display settings for colour contrast and font sizes set by the user in the accessibility options panel.	southwark.gov.uk	30 days
visid_incap_#	Preserves users states across page requests.	southwark.gov.uk	1 year
incap_ses_#	Preserves users states across page requests.	southwark.gov.uk	Session
AWSELBCORS	Used to distribute traffic to the website on several servers in order to optimise response times.	www.servmetric.com	5 minutes
local_storage_support_test	The cookie is used in context with the local-storage function in the browser. This function allows the web site to load faster by pre-loading certain procedures.	twitter.com	Persistent
CalloutDisplay	This cookie is used to record what callouts have been dismissed during a session to ensure they do not re-appear.	southwark.gov.uk	Session
ApplicationGatewayAffinityCORS	Essential cookie used for web server load balancing	southwark.gov.uk	session
ApplicationGatewayAffinity	Essential cookie for web server load balancing	southwark.gov.uk	session

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Marketing cookies
Name	Cookie purpose description	Provider	Expiry
___utmvc#	Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimise the relevance of advertisement.	southwark.gov.uk	1 day
tr	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	facebook.com	Session
r/collect	This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices and marketing channels.	google-analytics.com	Session
i/jot/syndication	Unclassified	twitter.com	Session
fr	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	facebook.com	3 months
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	Facebook.com	3 months
__widgetsettings	Unclassified	twitter.com	Persistent
Basis Pixel	Used by Centro (Basis DSP) to deliver targeted online advertising	<a href="https://dspsupport.basis.net/hc/en-us">Basis DSP</a>	180 days
Facebook Pixel	Used by Centro (Basis DSP) to deliver targeted online advertising	<a href="https://dspsupport.basis.net/hc/en-us">Basis DSP</a>	180 days
Google Pixel	Used by Google to deliver targeted online advertising	<a href="https://tagmanager.google.com/#/home">Google</a>	540 days

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Statistics cookies
Name	Cookie purpose description	Provider	Expiry
_dc_gtm_UA-#	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	google-analytics.com	1 day
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	google-analytics.com	2 years
collect	Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.	google-analytics.com	Session
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	southwark.gov.uk	1 day

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