Policy excess enquiry

Once you have completed this form, your enquiry will be passed to the repairs team for review

The team will look into the cause of the incident and whether any liability lies with the Council or its contractors. Any details or evidence that you have to support your claim should be provided

Your enquiry will be acknowledged within 3 working days. The team will aim to respond within 10 working days

Sometimes, this may take longer. You will be informed in writing if there are any delays in investigating your enquiry.

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